Signal Financial FCU announces Leadership Team expansion.Signal Financial Federal Credit Union Mission Statement.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ↩īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Signal Financial Federal Credit Union Member Experience Team Negative, the Branch Manager met the member on Saturday, March 13th,and gave her a $125 **** gift card to lendĬomplete resolution was performed by the Credit Union asġ00% reversal of 8 Overdraft fees ($248) on Marchġ5th that were caused as a result of the fraudulent transactions onĪ complete credit of $1,627.25 (on March16th) Given the circumstances, with the dispute being filed justīefore a weekend, and understanding that the member had a unique financial The Branch Manager explained that to the member, as soon as the account Issuance due the account status being in the negative, as the result of theįraudulent transactions and overdraft fees. On March 12th the member placed a request for a new debit card, however one was denied That provisional credit would be issued in 3-10 business days to account for The member reported the fraudulent transactions to theĬredit Union on March 11th, and was explained by the representative The chronology of actions that were taken by Signal Financial Federal Credit In response to the complaint received on March 14th,Ģ021 regarding the fraudulent transactions on our Member’s account, please find They allowed someone to access and steal from my account and wont reimburse me. I have a 6 month old baby in the middle of a pandemic. I have been a customer since 2015 and my account has always been in good standing. I was told that I could not be issued a replacement card yet because my account was negative which they knew when they scheduled my appointment. I was scheduled to come in to pick up a replacement card and when I arrived to the branch in DC on New York Ave (City Center) the tellers refused to let me in for my appointment. They will not provide me a provisional credit while the investigation is in place. I was told I had to wait 7-10 business days for the investigation. Therefore, I had to wait til the following business day to file a dispute. The bank does not have a 24 hour customer service number. My funds were taken from my account on several fraudelent transactions. The $692.22 transaction in question was valid for theĪbove stated reasons, therefore, this response serves as closure to your The Credit Union is within it’s right to this type of offsetting transaction, per the credit union membership disclosure. While you are not a joint owner on the credit card account, due to the status of the owner’s credit card (in this case, ****** **********) the balance can be offset, utilizing funds that are available in any other deposit accounts to which the credit card owner is associated (in this case, the checking account to which he is a joint owner). The deposit account which the $692.22 was debited, is titled as a joint account, with yourself as the primary owner, and ****** ********** as a joint owner. Our response to this inquiry is as follows: This letter is to address your correspondence to the Betterīusiness Bureau regarding the withdrawal of $692.22 from your Signal FinancialĪre requesting for the funds to be returned, based on your statement that ****** ********** is not an owner of the deposit account, and you are not a joint

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